Call Center System - Your Intelligent Call Center System Solution Make Easy.Connecting people, Technology and Processes effectively!

CENTIUM CCS is Call Center Software build to run on the NEC SV8100 PABX series (also runs on NEC Aspire series)

Overview

CENTIUM CCS is call center software build to run on the NEC SV8100 PABX series (also runs on NEC Aspire series). It helps you manage the peaks and troughs in your business telephone activity, giving your customers the best possible service. Our innovative CENTIUM CCS gives you the capabilities and dependabilities of a premise-based call center system with the flexibility to expand on demand as your business grows.

What is CENTIUM CCS ?

CENTIUM CCS provides several distinct and important benefits. All of which are interrelated, to: improving customer service, increasing efficiency and reducing costs, and improving management and reporting.

CENTIUM CCS reducing hold times, letting callers know how long they’ll be waiting, and connecting them to the right agent or department the first time will all improve customers’ perception of your company.

This can be an important differentiator for your business, particularly in highly competitive industries.

CENTIUM CCS will provide their information at your fingertips when they call, and if they called about a problem last week, they don’t want to explain the situation again.

With our deep implementation experience and relationships with customers and partners, we capture business intelligence and industry best practices that are incorporated into our CENTIUM CCS solutions.

Centium CCS Features

CENTIUM CCS is call center software build to run on the NEC SV8100 PABX series (also runs on NEC Aspire series).

It helps you manage the peaks and troughs in your business telephone activity, giving your customers the best possible service. Our innovative CENTIUM CCS gives you the capabilities and dependabilities of a premise-based call center system with the flexibility to expand on demand as your business grows.

As a virtual extension of your call center IT team, CENTIUM CCS enables you to focus on your operations rather than maintaining your call center infrastructure. CENTIUM CCS provides powerful call center features:

• Excellent tool to run Call Center applications on top of NEC SV8100/ Aspire/Aspila series

• How many calls received, abandoned, waiting to be answered, made & Conversation length

• Incoporates OpenCTI Technology by Centium Software (CentiumSuite.com) to extract and connect the call center database.

• Integrates to a Centium real-time call center wallboard system.

• Integrates to a Centium CTI Pop-up System

• Seamless integration with Centium Helpdesk & Centium CRM software

• Reduces abandoned calls by allowing the call center supervisor to monitor real time & historical call center reporting.

• Enhances competitiveness of your call center, by allowing customized call center operations

Centium CCS works on NEC SV8100 PABX (or NEC Aspire/NEC Aspila)

CENTIUM CCS Agent/Server Requirements

Minimum 2GB RAM or higher.

Processor Intel Core Duo or higher.

Windows Server 2003 or higher ( latest service pack)

SQL Server 2005 or higher (latest service pack)

Two Static IP address needed:
One is for Centium CCS Server, another one
is for PABX Server.

CENTIUM CCS Client Side Requirements

Minimum 1GB RAM or higher.

Windows XP/Vista or Windows 7(latest service pack)

Microsoft.NET 3.5(latest service pack)

*Please Read CCSReadMe.txt on how to install the Free Edition Software

CENTIUM CCS FREE Edition Software Download

Download Package Includes :

		Centium CCS Engine 2010_trial - CCS Engine
		Centium CCS 2010_Trial - CCS Manager
		Centium Simulator - CCS Simulator
		Centium CCSReadMe-V1.1
		Centium CCS_User Manual-V2.2
		PABX_SupportDocument-V1.1

Centium Software Sdn. Bhd.

A-6-1 Jalan 2/142A, Megan Phoenix,

Off Jalan Cheras,

56000 Kuala Lumpur

For more information,

Call us at : (603) - 9106 1199

Email us at : sales@centiumsuite.com

For more product please logon to : www.centiumsuite.com