Your Intelligent Call Center System Solution Make Easy.
Connecting people, Technology and Processes effectively!
OVERVIEW
In today’s complex global environment of new technology, product sourcing, and labor markets, CENTIUM CCS (Call Center System) is at the forefront of accelerating call center performance. The term “call center” often conjures up images of hundreds of agents working for huge telemarketing conglomerates. However, that’s simply not the case any more.
CENTIUM CCS have progressed to the point that even small companies with as few as 10 agents can get the same powerful call management features as the big players.
CENTIUM CCS provides several distinct and important benefits. All of which are interrelated, to: improving customer service, increasing efficiency and reducing costs, and improving management and reporting.
CENTIUM CCS reducing hold times, letting callers know how long they’ll be waiting, and connecting them to the right agent or department the first time will all improve customers’ perception of your company.
This can be an important differentiator for your business, particularly in highly competitive industries.
CENTIUM CCS will provide their information at your fingertips when they call, and if they called about a problem last week, they don’t want to explain the situation again.
With our deep implementation experience and relationships with customers and partners, we capture business intelligence and industry best practices that are incorporated into our CENTIUM CCS solutions.
CENTIUM CCS Agent/Server Requirements
Minimum 2GB RAM or higher.
Processor Intel Core Duo or higher.
Windows Server 2003 or higher ( latest service pack)
SQL Server 2005 or higher (latest service pack)
Two Static IP address needed:
One is for Centium CCS Server, another one
is for PABX Server.
CENTIUM CCS Client Side Requirements
Minimum 1GB RAM or higher.
Windows XP/Vista or Windows 7(latest service pack)
Microsoft.NET 3.5(latest service pack)
CENTIUM Download
CENTIUM CCS Features
In an ideal world, you would have staff always available to answer those important calls. Callers would never have to wait, but the real world is less than ideal. CENTIUM CCS help you manage the peaks and troughs in your business telephone activity, giving your customers the best possible service.
Our innovative CENTIUM CCS to give you the capabilities and dependability of a premise-based call center system, with the flexibility to expand on demand as your business grows. As a virtual extension of your call center IT team, CENTIUM CCS enables you to focus on your operations rather than maintaining your call center infrastructure.
CENTIUM CCS provides a powerful call center features:
Route incoming calls to free agents
Place incoming callers into a queue
Play holding messages to encourage callers not to hang up
Route callers that are queuing to free agents
Integration to a real-time call center management system
